Terms and conditions for online bookings
These terms apply to all individual travelers on weekly and private safaris organized by Safartica in Rovaniemi, Ylläs, Levi and Saariselkä destinations.
Confirmation and payment:
Reservation is considered confirmed when payment is received by Safartica. In case the payment is not received by the due date, Safartica withholds the right to cancel the reservation.
Weekly programs
Payment terms:
The payment is requested upon reservation and by any circumstances full amount (100 %) must be paid latest 48 hours prior to safari departure to confirm the program.
Cancellation of the reservation:
48 hours or more prior to safari departure – 25 € office fee is charged.
Less than 48 hours prior to safari departure – 100 % from the total amount will be charged.
All cancellation requests are to be received and approved by Safartica Ltd. via email within the office hours in Finland (Mon-Fri at 9-17, GMT +2).
Private programs
Payment terms:
The payment is requested upon reservation and by any circumstances full amount (100 %) must be paid latest 15 days
prior to safari departure to confirm the program.
Cancellation of the reservation:
22 days or more prior to safari departure – 100 € office fee is charged.
21-0 days prior to safari departure – 100 % from the total amount will be charged.
All cancellation requests are to be received and approved by Safartica Ltd. via email within the office hours in Finland
(Mon-Fri at 9-17, GMT +2).
Refund policy
Refunds are proceeded to same credit card or bank account used for the first payment. Delay in refunds may occur in case of high demand of cancellations. Full refund (100 %) is provided in cases when Safartica Ltd. cancels a service. No refunds will be made for any unused services, late arrival, or no-show of any participants of the activity.
In case of illness
In case of illness, normal cancellation policy applies. Please make sure you have a valid travel insurance.
Extreme weather policy
In case of extreme temperature (below -20 °C or other extreme weather condition) Safartica Ltd. keeps the right to transfer children by car to the locations or deny participation due to safety reasons. In case Safartica Ltd. cancels client’s participation to the program due to extreme weather, client is entitled for a full refund.
Participant information
Full name, nationality, number of adults and children, ages of children, mobile phone number, name of accommodation
on the spot, and possible special diets, allergies, illnesses and pregnancy.
Payment methods
Reservations can be paid only by online payment link.
Rates are quoted in local currency and all payments must be received in that currency. The client is
responsible for any charges and costs related to money transfer transactions.
Reclamations
All comments and complaints related to the quality of the services must be presented with no delay when the grounds
for complaint occur and directly to Safartica Ltd. via email. If the customer has not been in contact with Safartica within 14 days after the delivery of the service, the customer loses the right to any compensation.
Safartica Ltd. has a binding term of 30 working days to handle the complaint from the date this has been presented to
Safartica.
Grounds of compensation
Grounds of compensation are assessed separately based on the service booked.
Delays in the activities are source of partial compensation (25 % of the activity price) if the delay exceeds
90 minutes from the official starting time of the activity.
Information concerning the time spent on the husky & reindeer sleigh ride programs are given for information
purpose only and cannot be considered contractual or grounds of compensation.
The Northern Lights are an unpredictable natural phenomenon and evening safaris are made to give the customer a
chance to observe them. If northern lights are not seen during the safaris, this is not considered as ground of
compensation.
Snowmobile self-liability policy
Snowmobile driver is held liable for any damages caused to the vehicle. Personal self-liability in snowmobile safaris and
electric snowmobile safaris is max. 990 €/person/snowmobile/case of accident. By purchasing a 20 € self-liability
insurance before the start of the safari, client can reduce the amount of self-liability down to max. 150€/person/snowmobile/case of accident. Note! Self-liability insurance is not applicable for eSled safaris. Self-liability
insurance is personal and valid in one snowmobile safari. All participants must sign a contract where they agree and
confirm their understanding of self-liability.
Pregnancy
Safartica Ltd. does not recommend use of the snowmobile or sitting in a sledge pulled by the snowmobile for pregnant
women. Driving generates vibration depending on trail conditions which can be harmful. If the program requires special
organisation (e.g. additional transport), client is responsible for the possible extra costs.
Data protection
Traveller’s personal data is processed according to the EU General Data Protection Regulation (GDPR), Safartica’s Privacy Policy can be found from here.
Other
Safartica Ltd. withholds the right:
– to change the prices in the event of a general change of taxes or similar prices beyond its control.
– to change the timetables or contents of the activities due to disadvantageous weather conditions.
– to cancel any service in case of an unavoidable and extraordinary circumstances prevailing. In such case Safartica Ltd aims to provide the customer information on cancellation without delay and provide the customer a full refund, but no additional compensation.
– Force Majeure: Safartica Ltd. has right to charge maximum 250 € office fee
Settlement of Disputes and Discords
Any dispute, controversy or claim arising out of or relating to this contract or execution of services, or the breach,
termination or validity thereof, shall be finally settled by arbitration in accordance with the Arbitration Rules of the
Finland Chamber of Commerce.
(a) The number of arbitrators shall be one
(b) The seat of arbitration shall be Rovaniemi, Finland.
(c) The language of the arbitration shall be English.
Last updated 1.9.2026